What is AIOps? AI for IT Operations (Free Guide)

Key Takeaways:

• AIOps stands for Artificial Intelligence for IT Operations, a technology that uses machine learning algorithms to automate and improve IT operations.
• AIOps is increasingly essential due to the growing complexity of IT environments, the need for real-time insights, and the demand for improved system availability and performance.
• Benefits of AIOps include improved system availability and performance, effortless management of large volumes of data, and predictive analysis and real-time insights, leading to improved efficiency and reduced downtime.

What is AIOps?

Artificial Intelligence for IT Operations (AIOps) is an innovative technology that brings together artificial intelligence (AI) and machine learning (ML) principles to analyze and manage IT operations data. AIOps is designed to optimize and automate IT operations processes, reduce downtime, and improve the overall performance of an organization’s infrastructure.

By using AIOps, organizations can leverage predictive analytics and event correlation to quickly detect and remediate potential issues before they result in costly downtime. Additionally, AIOps can help IT teams to improved collaboration and communication, leading to more efficient and effective resolution of issues.

Pro Tip: Implement AIOps in your organization to reduce downtime and improve overall performance.

Understanding the Need for AIOps

In order to thrive in today’s digital landscape, businesses need to improve their IT operations and embrace digital transformation. A solution called AIOps (Artificial Intelligence for IT Operations) is gaining popularity for its ability to address this need. By leveraging machine learning and big data analytics, AIOps can help organizations improve efficiency, reduce downtime, and increase agility. It can also predict and prevent IT incidents before they arise, saving businesses both time and money. With AIOps, understanding the need for IT operations can be met with ease and success.

Moreover, AIOps can automate routine tasks that would normally require manual effort, enabling IT teams to focus on more strategic initiatives. With the exponential growth of data, AIOps helps organizations to effectively and efficiently implement their IT operations. Furthermore, AIOps platforms can integrate with many existing operations tools and services, providing an all-in-one solution for IT operations.

A unique feature of AIOps is its ability to continuously learn from data and systems, enabling it to become more accurate and reliable over time. This means that the longer AIOps is in use, the better it becomes at predicting and preventing IT issues.

According to a recent article by Forbes, “Global AIOps Market is expected to reach $11.02 billion by 2026, representing a 31.2% CAGR (compound annual growth rate) from 2019 to 2026″. This indicates a growing demand for AIOps in the market and underlines the importance of understanding the need for IT operations in today’s digital landscape.

Benefits of AIOps

As a tech enthusiast who constantly looks for ways to improve system availability and performance, the benefits of AIOps have piqued my interest. I was intrigued to learn that AIOps can effortlessly manage large volumes of data, which can be a game-changer in today’s data-driven world. Another exciting aspect is how AIOps can provide predictive analysis and real-time insights, enabling proactive problem-solving. In this section, we will explore these three benefits of AIOps in detail and understand how they can help businesses streamline their operations and deliver better outcomes.

Improving System Availability and Performance

Through the implementation of AIOps, system availability and performance can be significantly improved. This is achieved by utilizing an advanced AI-powered algorithm to manage a large volume of system data effortlessly and provide real-time insights into their performance. The predictive analysis capability of AIOps allows IT professionals to identify and resolve issues before they cause system downtime, thereby ensuring that systems are always available with optimal performance.

AIOps has unique capabilities that enable it to improve system availability and performance, such as Multi-Cloud and SaaS monitoring, Network Operations Management, and IT Process Automation. These capabilities help IT professionals detect patterns in data that could be indicative of potential system issues and take necessary steps to prevent them from occurring. By automating critical tasks such as issue detection, diagnosis, resolution, and reporting, AIOps reduces the time taken to resolve issues by over 50%, leading to improved system availability.

Additionally, organizations can improve system availability by involving non-IT stakeholders when creating dashboards for real-time IT operations monitoring of business-critical applications or business services. Using AIOps advanced analytics-based dashboards provides operational visibility across all layers of digital systems environment – infrastructure metrics; application transactions metrics – providing stakeholders’ context-driven insight that create seamless operations collaboration between teams. Training IT practitioners on how to utilize these dashboards effectively empowers them with personalized insights required in identifying problem areas quickly.

Managing large volumes of data just got easier, thanks to AIOps taking charge.

Effortless Management of Large Volumes of Data

Effortlessly Managing Large Volumes of Data is a critical capability provided by AIOps solutions. By automating the processing and analysis of massive amounts of data, AIOps platforms can significantly reduce the time and effort required for IT operations management.

The following table highlights some of the key features offered by AIOps platforms that make effortless management of large volumes of data possible:

With these features, AIOps platforms significantly ease the burden associated with managing large volumes of data. The near-instantaneous root-cause-analysis facilities enable quick remediation to identified errors. Additionally, predictive analytics helps with proactive error prediction.

A Pro Tip: Incorporate intelligent automation routines where feasible to help increase efficiency while freeing up staff time for focused tasks as part of your IT operations management regime.

Predict the future of IT operations with AIOps, because hindsight isn’t always 20/20.

Providing Predictive Analysis and Real-Time Insights

AIOPS platforms enable organizations to provide predictive analysis and real-time insights, which helps them proactively manage IT infrastructure. It leverages machine learning algorithms and big data analytics to identify complex patterns that human operators may overlook. In turn, this allows IT operations teams to detect issues earlier and prevent technical outages through timely interventions.

Having the ability to identify trends in data through predictive analysis is a key advantage of AIOPS platforms. These systems can analyze vast amounts of log data, extract meaning from it, and make accurate predictions about future behaviors or events. Real-time insights, on the other hand, inform teams of what’s happening at that moment in time by processing live data streams. This means that AIOPS platforms can alert operators about critical issues before they occur via automated notifications.

Moreover, one unique feature of an AIOPS solution is its ability to correlate information across multiple sources simultaneously. By consolidating diverse data sets into centralized dashboards, operators can quickly discern the root causes of problems and take corrective action based on real-time insights.

A case in point is when TIM Brazil utilized Micro Focus Operations Bridge to consolidate their IT systems monitoring dashboard. As a result, personnel were able to track down intermittent NSP network disruptions through correlations between infrastructure component behavior anomalies.

AIOps platforms: Making IT superheroes out of mere mortals since 20XX.

Key Capabilities of an AIOps Platform

As the field of technology advances, automation becomes more and more essential. A Semantic NLP variation of the heading ‘Key Capabilities of an AIOps Platform’ would be ‘Key Functions of an AI Operations Platform‘. An AI Operations platform has several crucial capabilities that enable IT operations teams to manage their complex systems with ease and efficiency. Here are some of the vital features:

Moreover, an AI Operations Platform can accurately ingest and process vast amounts of data from multiple sources, analyze and learn from the data, and adapt to new situations intelligently. It can also establish a baseline for key metrics, detect anomalies and provide insights into why they occurred.

Pro Tip: Always choose an AIOps platform that can quickly integrate with all your existing IT systems and tools. This way, it can provide more comprehensive analytics and gain more in-depth insights into your entire infrastructure, leading to better decision-making abilities for your business.

A Closer Look at AIOps Solution

As I delve into the topic of AIOps, there are a few key areas I find particularly fascinating. Specifically, I want to take a closer look at the AIOps solutions which have revolutionized the IT industry. These solutions can be organized into three categories:

1. Multi-cloud and SaaS monitoring
2. Network operations management
3. IT process automation

Each of these subcategories offers unique advantages and key benefits to users, and I can’t wait to explore each of them in detail.

Multi-Cloud and SaaS Monitoring

The following are the benefits of Multi-Cloud and SaaS Monitoring:

• It enables visibility across multiple cloud platforms and SaaS applications.
• It provides real-time insights into the performance, availability, and security posture of these cloud environments.
• It supports efficient allocation of resources on-demand across various cloud platforms for better cost optimization.

In addition to these benefits, Multi-Cloud and SaaS Monitoring ensures that data remains secure when it moves from one cloud platform to another. With the rising need for hybrid or multi-cloud infrastructures, Multi-Cloud and SaaS Monitoring has become increasingly important.

It is estimated that by 2025, over 85% of enterprise workloads will be running in the cloud. Furthermore, Gartner predicts that by 2023 nearly two-thirds of organizations will have deployed a multi-cloud infrastructure strategy. (Source: Gartner)

Network Operations Management: Making sure your network runs smoother than a freshly buttered bald head.

Network Operations Management

An AIOps platform is capable of providing efficient Network Operations Management (NOM) in IT operations. NOM involves the monitoring, management, and optimization of network performance and reliability. With AIOps technology, it becomes possible to analyze data from various sources and detect anomalies, which helps in the identification of network issues and fixing them sooner.

AIOps-enabled NOM tools use machine learning algorithms to automatically learn about the network’s operational behavior. The platform then detects any deviations from standard activity patterns and alerts support personnel for appropriate actions. This approach reduces network downtime leading to improved overall business efficiency.

NOM with AIOps improves system availability by detecting bottlenecks before they cause failures or slowdowns. Through real-time monitoring and predictive analysis, AIOps helps identify problems and their root causes proactively. Using automation features like scripting with artificial intelligence algorithms facilitate quicker resolution times leading to reduced downtime.

TIM Brazil has used Micro Focus Operations Bridge’s NOM capabilities to monitor its critical systems’ performance 24/7. This NOM solution significantly reduced downtime in addition to increasing productivity throughout its IT infrastructure operations.

Say goodbye to manual processes and hello to efficiency with AI-powered IT process automation.

IT Process Automation

Automating IT processes is a critical aspect of AIOps. Alleviating the tediousness of manual IT management, it process automation provides agility and precision to the operations. With a broad set of tasks that need to be automated, covering repetitive, complex or otherwise imperfect formula-based activities necessary for operating IT infrastructure, Application development life cycle or compliance reporting.

AIOps platforms provide IT process automation features that automate task execution, resource allocation, issue resolution and much more based on predefined criteria or even machine learning insights from recent performance indicators across all tenants in cloud-style software delivery model. It provides rapid ROI through faster time-to-market, reduced errors and increasing capacity utilization.

Some unique details that can be covered are different types of automation techniques – simple script-based solutions to more intelligent ones such as firing up multiple containers when system demands increase – freeing significant bandwidth for human intervention.

The origin of it process automation goes back to the 1990s when many companies adopted enterprise workflows and Business Process Automation(BPA) on premise to automate critical applications across supply chains and other business areas. However with the advent of Cloud Native Apps models entire value system has moved from on-premise Enterprise BPAs where they were limited due to infrastructure constraints & integrating at scale to nowadays available infrastructure layer on public cloud style offerings where integration becomes native API based capability mimicking applications’ natural rhythm along the CI/CD Pipeline and rapid delivery methods at wide area network level improves predictability and reduces downtime considerably offering throughput optimization with speed at scale benefiting enterprises mega installs worldwide reducing Capex Opex metrics considerably without loss in QoS levels which maybe one agreed threshold across most cases least desirable limit defining catastrophic revenue loss scenario mostly through reputational effect outages impose forcing irreparable damage.

Resistance is futile, embrace the future with AIOps as your ally.

Why AIOps is the Way Forward

Artificial Intelligence for IT operations (AIOps) is the future of IT operations. AIOps incorporates machine learning and analytics into IT operations to automate and enhance problem resolution, increase service availability, and drive business agility. It extracts data from multiple IT systems and applications, analyzes it, and provides actionable insights. This allows organizations to proactively address IT issues, resulting in reduced downtime, increased efficiency, and cost savings. AIOps is critical for organizations that want to stay ahead of the curve in a rapidly changing technological landscape.

AIOps Resources and References

As I delved deeper into AIOps, I realised that finding valuable resources and references can be a task. However, after exploring various sources, I found a plethora of helpful material that made understanding AIOps easier.

• The Aha! book “Next Generation IT Operations” provided me with the fundamentals and gave deeper insights into how AIOps works.
• EMA White Paper titled “Automating AIOps with Micro Focus Operations Bridge” was another impressive resource that highlighted how analytics-driven approaches can enhance IT operations.
• Through the article “The Age of AI and AIOps”, I discovered trends and market growth in AI and AIOps.
• I found another interesting read in the article “Why Automated AIOps Is Better Than Just AIOps”, that showed how automated AIOps is more reliable.
• I also came across a blog post, “The AIOps Story Bringing it All Together”, which was an excellent overview of AIOps.
• The customer success story of TIM Brazil using Micro Focus Operations Bridge was informative, and the EMA AIOps infographic visually portrayed industry trends.
• The “The AIOps Story – Bringing It All Together with Operations Bridge” webinar provided insights on the implementation of AIOps.
• Lastly, the “State of Analytics in IT Operations” white paper was beneficial in understanding the state of IT operations today.

Aha! Book: Next Generation IT Operations

The ‘Aha! Book: Next Generation IT Operations‘ provides insights into the next-generation IT operations. It explains how AIOps platforms can integrate AI and machine learning techniques to expedite problem-solving, reduce downtime, and enable better business outcomes. It covers topics such as automation, real-time analytics, and agility in a highly available and reliable infrastructure.

With unique use cases and examples drawn from real-world scenarios, the ‘ThinkAha! Book: Next Generation IT Operations‘ is a must-read for IT professionals seeking to stay ahead of the curve. It enables organizations to leverage AIOps platforms for network operations management, multi-cloud monitoring, cybersecurity threat detection, and more. Enterprises are shown ways to streamline their IT processes using AIOps tools automatically.

Pro Tip: The ‘Aha! Book: Next Generation IT Operations‘ can be considered an essential guide for CTOs and other stakeholders looking to optimize their organization’s technology investments by increasing performance while reducing operating costs.

Unleash the power of automation with Micro Focus Operations Bridge and transform your AIOps game.

Analyst Paper: Automating AIOps with Micro Focus Operations Bridge – EMA White Paper

Automating AIOps with Micro Focus Operations Bridge is an analyst paper written by EMA explaining the benefits of implementing AIOps platform capabilities. The paper emphasizes on how Micro Focus Operations Bridge automates the process and brings together siloed data sources which helps in efficient monitoring, reducing downtime and providing predictive insights. It describes how Network Operations Management and IT Process Automation are integrated to improve system availability and performance. The benefits of automation in AIOps are highlighted with a case study of TIM Brazil’s success story.

As AI and AIOps transform IT operations, get ready for a world where even our machines need their own machines.

Article: The Age of AI and AIOps

The era of Artificial Intelligence (AI) and AIOps has begun. With the ability to manage large volumes of data, provide predictive analysis, and improve system availability and performance, AIOps is becoming increasingly necessary. Its key capabilities include multi-cloud and SaaS monitoring, network operations management, and IT process automation. As IT infrastructure becomes more complex, legacy systems are being replaced with modern solutions that automate IT operations. This change is driven by the need to improve efficiency in delivering business services to customers while reducing costs.

AIOps offers many benefits over traditional IT methods. By providing a real-time view of system behavior and performance trends, it enables proactive remediation before an issue can impact service delivery. It also helps organizations respond quickly to changing market conditions by improving decision-making capabilities through real-time insights into operational performance. Furthermore, the integration of AI and Machine Learning algorithms make it possible to analyze vast amounts of data in zero time allowing IT organizations to maintain business continuity always.

One example of AIOps success is the case of TIM Brazil, a mobile telecommunications provider that needed a way to optimize its network uptime while decreasing manual effort for monitoring its infrastructure’s components continuously across multiple clouds. They implemented Micro Focus Operations Bridge, which has allowed them automatic root cause analysis and resolution faster than their previous time spent resolving similar issues.

Why settle for just AIOps when you can automate it and take your IT operations to the next level?

Article: Why Automated AIOps Is Better Than Just AIOps

Automated AIOps is more effective than traditional AIOps. An automated approach enables the platform to work faster and more accurately, leading to better decision-making and reduced workload. Automated AIOps is crucial in an age of increasing data volumes, where human analysis is just not practical. By leveraging a variety of machine learning algorithms to process and analyze data patterns, automated AIOps paves the way for better system availability and performance improvements.

Moreover, automated AIOps offers predictive analysis capabilities that can alert IT teams to potential issues before they occur, ensuring real-time insights into constantly changing environments. These benefits cannot be overstated considering how businesses must keep up with massive amounts of data-related tasks and maintain agile operations. It also helps with multi-cloud monitoring, network operations management, and IT process automation.

Furthermore, automated AIOps technology has immense potential to reduce the time taken for incident resolution as it both detects and automatically remediates problems relating to software/application incidents or infrastructure health status proactively. Automation ensures fast processing of alerts prioritizing the most urgent items first preventing downtime across organization’s critical services.

Given all these significant benefits, it would be unwise to ignore the importance of automated AIOps in this rapidly evolving technological landscape. It’s time businesses embrace AIOps fully – else risk falling behind and missing out on opportunities that competitors may take advantage of to accelerate success in their enterprise journey.

Bringing together the power of AI and operations, the AIOps story is an epic adventure in IT efficiency and innovation.

Blog: The AIOps Story Bringing it All Together

A blog dedicated to AIOps brings together a comprehensive understanding of the technology and how it can enhance IT operations. The blog titled “The AIOps Story Bringing it All Together” features informative content that helps end-users discover the potential of AIOps and its benefits. It offers insights on how organizations can manage large volumes of data effortlessly, provide predictive analysis, and monitor network operation management. Furthermore, the blog highlights key capabilities of an AIOps platform and discusses multi-cloud, SaaS monitoring, IT process automation leading organizations towards embracing future advances in IT operations.

The central theme of the blog is to bring diverse aspects of AIOps together under one umbrella and gather user-specific information about how they can leverage these technologies. The narrative flows smoothly by featuring unique perspectives such as an infographic that provides detailed information on EMA AIOps. Additionally, customer success stories like TIM Brazil Micro Focus Operations Bridge Success Story help add a personal touch to the narrative. Featuring an analyst paper that guides users about automating AIOps while providing real-world examples creates credibility with audiences.

TIM Brazil proves that AIOps is not just for tech giants, but for any company looking to streamline their IT operations.

Customer Success Story: TIM Brazil Micro Focus Operations Bridge Success Story

The success story of how TIM Brazil achieved efficient IT operations using Micro Focus Operations Bridge is a perfect example of how AIOps can benefit organizations. The customer success story showcases the effectiveness of the AIOps solution in improving system performance, reducing downtime, and providing valuable insights to IT teams.

TIM Brazil had a challenging task of managing multiple service providers and devices across different regions. After implementing the AIOps solution, Micro Focus Operations Bridge, they could monitor the entire infrastructure from a single console. The platform’s AI capabilities helped identify potential issues before they caused major problems, thereby reducing downtime.

Moreover, with the help of real-time analytics provided by Micro Focus Operations Bridge, TIM Brazil could gain insights into their operations’ performance levels. The platform’s predictive analysis tools helped IT teams proactively address issues beforehand. As a result, the organization could provide better customer services via an improved customer experience by ensuring high availability and reliable services.

Pro Tip: Implementing AIOps can improve your organization’s performance and reduce downtime by providing predictive analysis tools that can help anticipate issues before they happen. Get a visual crash course in AIOps with the EMA’s informative infographic.

Infographic: EMA AIOps Infographic

The EMA AIOps Infographic is a visual representation of the key capabilities and benefits of an AIOps platform. It showcases the critical importance of automating IT operations through artificial intelligence to deliver both real-time insights and predictive analyses. The infographic is easy to understand, visually appealing, and concisely highlights the multifaceted abilities of an AIOps platform.

The EMA AIOps Infographic delves into the unique aspects of such a platform, offering insights beyond what has been previously mentioned in this article. The infographic covers how automation helps detect and solve issues before they become major outages, saving significant amounts of time and effort. Additionally, it demonstrates the key business benefits of having cross-domain visibility that’s crucial when managing large volumes of data across multiple platforms.

This innovative approach is essential for companies seeking efficient applications that can improve system availability and performance while easing IT process automation. As much as other approaches are still valid, the EMA AIOps Infographic highlights how AI-powered solutions are taking over since they offer much more than just AI without automation.

For those wanting to stay ahead in business technology operations, embracing automated AIOps offers many rewards worth considering. By leveraging a powerful combination of machine learning algorithms with cutting-edge analytics visualization capabilities not depicted on any infographics yet — companies can better manage their systems’ integrity for optimal productivity at a reduced cost.

Ready to bring all the pieces together? Tune in to the AIOps Story webinar and witness the power of Operations Bridge.

Webinar: The AIOps Story – Bringing It All Together with Operations Bridge

AIOPs platform is designed to establish the connection and bring all operations of IT together in one place. A webinar titled ‘The AIOPs Story – Unifying Operations Bridge’ provides insights into this phenomenon. It explores the various capabilities of this innovative platform, such as multi-cloud and SaaS monitoring, IT process automation, and network operations management. The webinar emphasizes the importance of automated incident response with constantly evolving machine learning algorithms to ensure operational efficiency at a higher level.

The Webinar, ‘The AIOPs Story – Unifying Operations Bridge,’ highlights how AIOps takes full advantage of multiple sets of data sources to create efficient operational systems that save IT teams effort, resources, time, and focus on only critical alerts. Additionally, businesses that operate on multiple clouds can monitor all activities simultaneously by using a single pane dashboard in a comprehensive manner.

Businesses today rely heavily upon microservices architectures based on containers and any fault or downtime can cause severe impacts rapidly leading to significant organizational losses. This Webinar provides an excellent insight into automating infrastructures to ensure the prompt identification of issues allowing easy resolution before causing critical dependencies from other services.

This Webinar has been backed by authoritative resources like Micro Focus Operations Bridge Success Story & EMA White Papers Infographic amongst others – which speaks volumes about its credibility as well as relevance for CxOs looking at scaling their critical modern systems with confidence.

Get an inside look at the current state of IT operations analytics with this informative white paper.

White Paper: The State of Analytics in IT Operations

The state of analytics in IT operations has been discussed in detail in a white paper that provides insights into how AIOps is changing the landscape. The paper includes unique details and benefits of AIOps, capabilities of an AIOps platform and a closer look at AIOps solutions such as multi-cloud and SaaS monitoring, network operations management, and IT process automation. It emphasizes why AIOps is the future for efficient IT operations.

According to an analyst paper titled “Automating AIOps with Micro Focus Operations Bridge – EMA White Paper,” AI-based analytics for IT operations are essential for ensuring business continuity and providing real-time insights into system performance.

Conclusion: Embracing the Future of IT Operations with AIOps

The potential benefits of AIOps in IT operations are massive. With AIOps, organizations can automate routine and repetitive tasks and free up resources for more strategic initiatives. This includes predictive maintenance, which can increase efficiency and lower maintenance costs. Additionally, AIOps can improve security by detecting and mitigating potential threats in real time. Overall, AIOps is a key investment for any organization looking to stay competitive in the digital age and embrace the future of IT operations. A true fact from Forbes highlights that by 2022, IDC predicts that spending on AI and cognitive systems will reach $77.6 billion.

Five Facts About What is AIOps?:

• ✅ AIOps stands for Artificial Intelligence for IT Operations, and is the multi-layered application of big data analytics and machine learning to IT operations data. (Source: Team Research)
• ✅ The goal of AIOps is to automate IT operations, intelligently identify patterns, augment common processes and tasks and resolve IT issues. (Source: Team Research)
• ✅ AIOps brings together service management, performance management and automation to realize continuous insights and improvement. (Source: Team Research)
• ✅ AIOps enables IT operations teams to respond quickly and proactively to outages and slowdowns while expending much less effort. (Source: Team Research)
• ✅ AIOps is increasingly being adopted by organizations to handle the explosion of data being generated by IoT devices, systems and applications, and Big Data in general. (Source: Team Research)

FAQs about What Is Aiops?

What is AIOps?

AIOps stands for Artificial Intelligence for IT Operations, which is the use of big data analytics and machine learning to automate IT operations, intelligently identify patterns, augment common processes and tasks, and resolve IT issues.

What are some other names for AIOps?

Other names for AIOps include Cognitive Operations, Algorithmic IT Operations, and IT Operations Analytics (ITOA).

What capabilities should an AIOps platform provide?

Industry analysts have defined a set of capabilities that an AIOps platform should provide, including app performance, applicable performance monitoring, infrastructure performance, actionable event, agility through automation, and ai-driven automation.

Why is AIOps important?

AIOps is important because IT teams cannot process the explosion of data IT Operations is expected to handle. Traditional IT management solutions cannot keep up with the volume of information and cannot deliver predictive analysis and real-time insight IT operations needs to respond to issues quickly enough. AIOps enables IT operations teams to respond quickly and proactively to outages and slowdowns while expending much less effort.

What are some benefits of using AIOps?

The benefits of using AIOps include continuous insights and improvement, prioritizing resolution of issues, minimal or no interruption in system availability and performance, and faster identification, resolution, and prevention of high-impact outages and other IT operations problems.

What services and tools are included in an AIOps solution?

An AIOps solution includes multi-cloud, SaaS, application, infrastructure, and network monitoring; automation and configuration management; IT process automation with a drag and drop workflow designer; and Network Operations Management, which is a comprehensive network management software solution for large enterprises, MSPs & government agencies.